Customer Service

Shipping & Delivery

We use:

Royal mail - 3-4 Working Days
Interlink Express - Next day delivery
Hermes - 3-4 Working days
 
All of our deliveries and register paid and tracking number can be provided upon request.
 
 
Area Surcharge                        Postcode
Zone A FREE  All other UK Mainland Postcodes
Zone B FREE  Postcodes: AB, DD, DG, FK, G, ML, KA, TD, TR & PH
Zone C £10 Postcodes: BT, HS, IM, PA, PO, IV & ZE
Zone D £10 Ireland & Channel Islands
 
 
 
 
Standard delivery, taking up to 8 working days, is available to the postcode ranges listed below.
 
AB10-16
 
KW5
 
PA61
 
AB21-39
 
KW11-13
 
PA62-75
 
AB41-56
 
KW15
 
PA76
 
BT
 
KW16-17
 
PA77
 
FK19-21
 
PA20-40
 
PA78
 
HS1-9
 
PA41
 
PH15-41
 
IV1-56
 
PA42
 
PH42
 
IV63
 
PA43-49
 
PH43
 
KA27
 
PA50-59
 
PH44
 
KA28
 
PA60
 
PH49-50
 
Delivery for the large items to the above postcodes may vary according to ferry schedules.
 
From time to time we may have to suspend the availability of all options other than standard delivery.
 
Can I request a specific delivery date when I place my order?
You can select a particular delivery date, for most items available, when you proceed to the “Checkout” stage. Please mention in comment section
Privacy & Security

PRIVACY POLICY for www.toyloco.co.uk

At toyloco we are committed to safeguarding and preserving the privacy of our visitors. This Website Privacy Policy has been provided by the legal resource www.diylegals.co.uk and reviewed and approved by their solicitors.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

  1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  2. Information provided voluntarily by you. For example, when you register for information or make a purchase.
  3. Information that you provide when you communicate with us by any means.

Use of Cookies 

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie.  Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish.  This can easily be done by activating the reject cookies setting on your computer.

Our advertisers may also use cookies, over which we have no control.  Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information

We use the information that we collect from you to provide our services to you.  In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services. 
  2. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  3. To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you.  Where such consent has been provided it can be withdrawn by you at any time.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. In the event that we sell any or all of our business to the buyer.
  2. Where we are legally required by law to disclose your personal information.
  3. To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information. 

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy.

Returns & Replacements

How to return your purchase

Fill in our online form

Visit our ‘Contact Us’ page, title your message ‘Refund/ Return’. Please enter your order number followed by the reason you are returning your item. Please also indicate whether you would like a refund or replacement.

We will then contact you with our postal address and return details.

  1. Package up

Package your item securely and include as much of the original packaging as possible. If any item is used please be sure to clean this before sending.

  1. Post to us

Please send us your items via the Post Office and sure you keep your posting details. 

Payment
All Major cards are accepted